Privacy Policy

1. About this policy

Intelligency (ABN 44 856 032 091) is an AI-native brand and marketing agency based in Perth, Western Australia. This privacy policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

In this policy, “we”, “us”, and “our” refer to Intelligency. “Personal information” has the meaning given in the Privacy Act 1988 and includes any information or opinion about an identified individual, or an individual who is reasonably identifiable.

2. What personal information we collect

We only collect personal information that is reasonably necessary for our business functions. The types of information we may collect include:

• Contact form and enquiry submissions — your name, email address, company name (if provided), areas of interest, and any message content you submit through our website contact forms or AI automation enquiry forms.
• Analytics and usage data — information automatically collected when you visit our website, including pages visited, time on page, referral source, device type, browser type, screen resolution, approximate geographic location (city/country level, derived from IP address), and interaction events. This data is collected via Google Analytics and Vercel analytics tools (see section 5).
• Communication records — the content of emails and other correspondence if you contact us directly outside the website.

We do not collect sensitive information (such as health, racial, or biometric data) through this website.

3. How we collect personal information

We collect personal information in the following ways:

• Directly from you — when you fill out a contact form, submit an enquiry, or correspond with us by email.
• Automatically via our website — through cookies, tracking pixels, and analytics scripts when you browse our website (see sections 5 and 6).

Where practicable, we will collect personal information directly from you. We do not purchase personal information from data brokers or third-party lists for the purposes of this website.

4. How we use your personal information

We use personal information for the following purposes:

• To respond to your enquiries and provide our services
• To communicate with you about projects, proposals, and service updates
• To understand how visitors use our website and improve its content, functionality, and user experience
• To measure the effectiveness of our marketing and content
• To comply with our legal obligations under Australian law

We will not use your personal information for a purpose other than the purpose for which it was collected, unless you have consented or the secondary purpose is related and you would reasonably expect us to use the information for that purpose.

We will never sell, rent, or share your personal information with third parties for their independent marketing purposes.

5. Third-party services and overseas disclosure

We use the following third-party service providers to operate this website. Each may process personal information on our behalf, and their servers may be located outside Australia (primarily in the United States). By using our website, you acknowledge that your information may be transferred to, and processed in, jurisdictions outside Australia.

• Google Analytics (Google LLC, USA) — web analytics service that collects anonymised usage data, including pages visited, session duration, traffic sources, device and browser information, and approximate geographic location. Google Analytics uses cookies to distinguish users. Google’s privacy policy is available at policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Vercel Inc. (USA) — website hosting, deployment, and performance analytics (Vercel Speed Insights). Vercel processes server logs that may include IP addresses and request metadata. Speed Insights collects anonymised web performance metrics (e.g. page load times). Vercel’s privacy policy is available at vercel.com/legal/privacy-policy.
• Resend Inc. (USA) — transactional email delivery service. When you submit a contact or enquiry form, your name and email address are processed by Resend to deliver the submission to us. Resend’s privacy policy is available at resend.com/legal/privacy-policy.

We take reasonable steps to ensure that these service providers comply with obligations comparable to the Australian Privacy Principles. However, under APP 8.1, once personal information is disclosed to an overseas recipient, we may not be able to ensure compliance and may not be accountable under the Privacy Act for any acts or practices of the overseas recipient.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies for the following purposes:

• Analytics cookies — set by Google Analytics to distinguish unique users and sessions. These cookies do not contain personal information but generate pseudonymous identifiers.
• Essential cookies — required for the website to function correctly (e.g. form submission state).

We do not use cookies for targeted advertising or cross-site tracking. You can disable cookies through your browser settings, though this may affect some website functionality.

7. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

• All data transmitted through our website is encrypted via HTTPS (TLS)
• Contact form submissions are delivered to us via encrypted email and are not stored in a persistent database on our website
• Access to personal information is limited to authorised personnel
• Third-party services are selected based on their security practices and compliance standards

We will retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Use of artificial intelligence

As an AI-native agency, we use artificial intelligence tools in our internal workflows, including for website development, content creation, and business operations. These tools process our internal code and content — they do not have access to personal information submitted by you through our website forms. Your form submissions are handled solely through the email delivery pipeline described in section 5 and are not processed by any AI system.

9. Your rights under the Privacy Act 1988

Under the Australian Privacy Principles, you have the right to:

• Access — request access to the personal information we hold about you (APP 12)
• Correction — request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
• Erasure — request deletion of your personal information where we no longer need it for the purpose it was collected
• Withdraw consent — withdraw your consent to any future communications at any time

We will respond to access and correction requests within 30 days. To exercise any of these rights, contact us at buildwith@intelligency.au.

10. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint with us by contacting buildwith@intelligency.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au/privacy/privacy-complaints.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact

If you have questions about this privacy policy or how we handle your personal information, contact us at buildwith@intelligency.au.

Intelligency
ABN 44 856 032 091
Perth, Western Australia